This Article Volume 3 Issue 1
First published June 2013, doi : 10.7187/GJAT342013.03.01
Publisher Kolej Universiti Islam Sultan Azlan Shah, Perak, Malaysia.
Sistem Pengurusan Islam yang Berkualiti Mampu Menjamin Kepuasan Pekerja:
Suatu Realiti dan Cabaran Masa Hadapan
Islamic Management System Assures Employee’s Satisfaction:
Islamic Management System Assures Employee’s Satisfaction:
Reality and Future Challenges
Hasan Al-Banna Mohamed, Ab. Mumin Ab. Ghani, Siti Arni Basir
Hasan Al-Banna Mohamed, Ab. Mumin Ab. Ghani, Siti Arni Basir
Abstrak 
Hari ini, sepatutnya kepuasan para pekerja adalah merupakan matlamat utama sumber manusia ketika organisasi bergerak untuk mencapai objektif mereka. Pengguna atau pelanggan luar kebiasaannya adalah dianggap sangat mustahak dalam memastikan kelangsungan organisasi. Walau bagaimamana pun pada masa yang sama para pekerja juga adalah pelanggan yang penting kepada organisasi dan perlu diurus secara bijak. Jika para pekerja tidak berpuas hati dengan sistem pengurusan ianya akan memberi pelbagai kesan negatif seperti tekanan perasaan, malas, tidak hadir berkerja, penipuan, penyalahgunaan kuasa, rasuah dan lain-lain. Oleh yang demikian, artikel ini akan menyentuh pandangan cerdik pandai semasa tentang hubungan dan kesan sistem pengurusan kualiti menurut perspektif Islam sebagai alternatif model ketika berhadapan relaliti dan cabaran mendatang. Sistem pengurusan Islam yang secara semulajadinya lebih holistik perlu meletakkan prinsip asas sebagai panduan sempurna demi untuk memperbaiki sistem pengurusan kualiti yang wujud di Barat dan Timur. Prinsip asas ini seperti nilai Insaniyyah,
ciri-ciri Ihsan berasaskan nilai Tauhid, pengurusan berasaskan syura, budaya Istiqamah (komited) dalam setiap tindakan. Kesemua prinsip ini jika tertanam dalam setiap praktis pengurusan tentunya akan mencetuskan kepuasan bekerja malah juga berhasil mencapai kejayaan hakiki (Al-Falah) dan diredai Allah (s.w.t).
Abstract
Employees as the internal customers in organization are very important because many problems can arise if they do not treated wisely. When employee is not satisfied, there will be stressfull, tend to resign, laziness, absenteeism, fraud, abuse of power or corruption and etc. Therefore, this article will discuss some basic principles to improve the employee’s satisfaction and the performance of the quality management system according to Islamic perspective. These fundamental principles include Insaniyyah values, characteristic of Ihsan based on Tawhidic values, Management by Syura and culture of Istiqamah (high commitment) in every action. In addition, the implementation of the Islamic quality management system is presented through a case study of an Islamic-oriented organization in Malacca, Malaysia which already implemented the MS 1900:2005 standard as an alternative model in confronting the realities and organization challenges in the future. Conclusively, if all of these principles
embedded in management practices, its effects not only derive a job satisfaction, but also elevate the true success (al-Falah), which is aimed at the pleasure of Mighty Allah (s.w.t) (Mardatillah) in this world and the hereafter.
Keywords: Islamic quality management system; Principles; Insaniyyah values; Characteristic of Ihsan; Tawhidic values; Management by Syura
Rujukan
Al-Quran.
Ab. Aziz Yusof (2007). Keinsanan Dalam Pengurusan. Utusan Publications & Distributors Sdn. Bhd., Kuala Lumpur, Malaysia.
Abdullah, M. M., Uli, J. & Tari, J. J. (2008). The Influence of Soft Factors on Quality Improvement and Performance. The TQM Journal, 20(5): 436-452.
Al-Abidi, M. J. M. W., al-Syaybani, ‘I. M. & al-Abidi, A. Muhammad. J. (2010). Al-Idarah al-Hadithah wa Saykulujiyyah al-Tanzim wa al-Ibda’. Dar Debono li al-Nasyri wa al-Tawzi’, Amman, Jordan.
al-Karami, H. A. ‘A. (2007). Al-Idarah fi ‘Asr al-Rasul. Cet. 2. Dar al-Salam, Kaherah, Mesir.
Ang, A. (2002), An Eclectic Review of The Multidimensional Perspectives of Employee Involvement. The TQM Magazine, 14(3): 192-200.
Basmeih, Sheikh Abdullah (2001). Tafsir Pimpinan ar-Rahman Kepada Pengertian Al-Quran. 30 Juz, Cet. 12. Dar al-Kitab-Malaysia, Darul Fikir, Kuala Lumpur, Malaysia.
Berita Harian, 5 Jun 2012, Nasional: BN Tak Buat Janji Mustahil: PM. Haika Khazi, h.2.
Chen, S. H., Yang, C. C., Shiau, J. Y. & Wang, H. H. (2006). The Development of an Employee Satisfaction Model for Higher Education. The TQM Magazine, 18(5): 484-500.
Hari ini, sepatutnya kepuasan para pekerja adalah merupakan matlamat utama sumber manusia ketika organisasi bergerak untuk mencapai objektif mereka. Pengguna atau pelanggan luar kebiasaannya adalah dianggap sangat mustahak dalam memastikan kelangsungan organisasi. Walau bagaimamana pun pada masa yang sama para pekerja juga adalah pelanggan yang penting kepada organisasi dan perlu diurus secara bijak. Jika para pekerja tidak berpuas hati dengan sistem pengurusan ianya akan memberi pelbagai kesan negatif seperti tekanan perasaan, malas, tidak hadir berkerja, penipuan, penyalahgunaan kuasa, rasuah dan lain-lain. Oleh yang demikian, artikel ini akan menyentuh pandangan cerdik pandai semasa tentang hubungan dan kesan sistem pengurusan kualiti menurut perspektif Islam sebagai alternatif model ketika berhadapan relaliti dan cabaran mendatang. Sistem pengurusan Islam yang secara semulajadinya lebih holistik perlu meletakkan prinsip asas sebagai panduan sempurna demi untuk memperbaiki sistem pengurusan kualiti yang wujud di Barat dan Timur. Prinsip asas ini seperti nilai Insaniyyah,
ciri-ciri Ihsan berasaskan nilai Tauhid, pengurusan berasaskan syura, budaya Istiqamah (komited) dalam setiap tindakan. Kesemua prinsip ini jika tertanam dalam setiap praktis pengurusan tentunya akan mencetuskan kepuasan bekerja malah juga berhasil mencapai kejayaan hakiki (Al-Falah) dan diredai Allah (s.w.t).
Abstract
Employees as the internal customers in organization are very important because many problems can arise if they do not treated wisely. When employee is not satisfied, there will be stressfull, tend to resign, laziness, absenteeism, fraud, abuse of power or corruption and etc. Therefore, this article will discuss some basic principles to improve the employee’s satisfaction and the performance of the quality management system according to Islamic perspective. These fundamental principles include Insaniyyah values, characteristic of Ihsan based on Tawhidic values, Management by Syura and culture of Istiqamah (high commitment) in every action. In addition, the implementation of the Islamic quality management system is presented through a case study of an Islamic-oriented organization in Malacca, Malaysia which already implemented the MS 1900:2005 standard as an alternative model in confronting the realities and organization challenges in the future. Conclusively, if all of these principles
embedded in management practices, its effects not only derive a job satisfaction, but also elevate the true success (al-Falah), which is aimed at the pleasure of Mighty Allah (s.w.t) (Mardatillah) in this world and the hereafter.
Keywords: Islamic quality management system; Principles; Insaniyyah values; Characteristic of Ihsan; Tawhidic values; Management by Syura
Rujukan
Al-Quran.
Ab. Aziz Yusof (2007). Keinsanan Dalam Pengurusan. Utusan Publications & Distributors Sdn. Bhd., Kuala Lumpur, Malaysia.
Abdullah, M. M., Uli, J. & Tari, J. J. (2008). The Influence of Soft Factors on Quality Improvement and Performance. The TQM Journal, 20(5): 436-452.
Al-Abidi, M. J. M. W., al-Syaybani, ‘I. M. & al-Abidi, A. Muhammad. J. (2010). Al-Idarah al-Hadithah wa Saykulujiyyah al-Tanzim wa al-Ibda’. Dar Debono li al-Nasyri wa al-Tawzi’, Amman, Jordan.
al-Karami, H. A. ‘A. (2007). Al-Idarah fi ‘Asr al-Rasul. Cet. 2. Dar al-Salam, Kaherah, Mesir.
Ang, A. (2002), An Eclectic Review of The Multidimensional Perspectives of Employee Involvement. The TQM Magazine, 14(3): 192-200.
Basmeih, Sheikh Abdullah (2001). Tafsir Pimpinan ar-Rahman Kepada Pengertian Al-Quran. 30 Juz, Cet. 12. Dar al-Kitab-Malaysia, Darul Fikir, Kuala Lumpur, Malaysia.
Berita Harian, 5 Jun 2012, Nasional: BN Tak Buat Janji Mustahil: PM. Haika Khazi, h.2.
Chen, S. H., Yang, C. C., Shiau, J. Y. & Wang, H. H. (2006). The Development of an Employee Satisfaction Model for Higher Education. The TQM Magazine, 18(5): 484-500.
Dimitriades, Z. S. (2000). Total Involvement in Quality Management. Team Performance Management, 6(7/8): 117-122.
Ebrahimpour, M. & Withers, B. E. (1992). Employee Involvement in Quality Improvement: A Comparison of American and Japanese Manufacturing Firms Operating in the US. Engineering Management, 39(2): 142-148.
Ensiklopedia Islam. (1998). Jld. 5. Malaysian Encyclopedia Research Center Bhd., Kuala Lumpur, Malaysia.
Flynn, B. B. & Saladin, B. (2001). Further Evidence on the Validity of the Theoretical Models Underlying the Baldridge Criteria. Journal of Operations Management, 19(6): 617-652.
Fotopoulos, C. B. & Psomas, E. L. (2009). The Impact of "Soft” and "Hard” TQM Elements on Quality Management Results. International Journal of Quality & Reliability Management, 26(2): 150-163.
Gadenne, D. & Sharma B. (2009). An Investigation of the Hard and Soft Quality Management Factors of Australia SMEs and Their Association with Firm Performance. International Journal of Quality & Reliability Management, 26(9): 865-880.
Hasan Al-Banna Mohamed, Ab. Mumin Abd. Ghani & Siti Arni Basir (2011a). Panduan Al-Quran dan Integrasi Ilmu Saintifik Ke Arah Pemantapan Sistem Pengurusan Berkualiti. Prosiding International Seminar on Wahyu Asas Tamadun 2 (SWAT 2011). Anjuran: Fakulti Pengajian Quran dan Sunnah, USIM di Dewan Kuliah Utama, Fakulti Pengajian Quran dan Sunnah, USIM, Nilai, Negeri Sembilan. Pada 21-22 September.
Hasan Al-Banna Mohamed, Ab. Mumin Abd. Ghani & Siti Arni Basir (2011b). Pemantapan Sistem Pengurusan Islam Berkualiti Melalui Konsep Tawhidi, Budaya Itqaan dan Nilai Ihsan. Prosiding World Congress on Islamic Systems 2011 (World-ISLAM 2011). Anjuran: Ikatan Ilmuan Nasional Malaysia di Hotel Holiday Villa & Suites, Subang, Selangor. Pada 28-30 November.
Hedayat Kargar Shouroki. (2007). Looking For An Islamic Approach to Service Quality via Excellence Management in Public Sector. Kertas kerja yang dibentangkan di Seminar EROPA 2007: Service Quality in Public Sector: An Outcome-Based Approach di Tehran, Iran. Pada 18-22 November.
Hoppock. (1935). Job Satisfaction, New York: Harper and Brother. Dalam Lai, H. H. (2011). The Influence of Compensation System Design on Employee Satisfaction. African Journal of Business Management, 5(26): 10718-10723.
Ibn Taymiyyah. (1995). Siasah As-Syar’iyah: Etika Politik Islam. Terjemahan Rofi Munawwar. Penerbit Risalah Gusti, Surabaya, Indonesia.
Ilhaamie Abdul Ghani Azmi (2002). Pengurusan Kualiti Menyeluruh (TQM): Satu Perbandingan Antara Prinsip Konvensional dan Islam. Jurnal Syariah, 10(2): 67-86.
Jabnoun, N. (1994). Islam and Management. Institut Kajian Dasar, Kuala Lumpur.
Jun, M. & Cai, S. H. (2010). Examining the Relationships between Internal Service Quality and Its Dimensions, and Internal Customer Satisfaction. Total Quality Management & Business Excellence, 21(2): 205-223.
Kaluarachchi, K. A. S. P. (2010). Organizational Culture and Total Quality Management Practices: A Sri Lankan Case. The TQM Magazine, 22(1): 41-55.
Kaynak, H. (2003). The Relationship Between Total Quality Management Practices and Their Effects on Firm Performance. Journal of Operations Management, 21: 405-435.
Khaliq, A. & Fontaine, R. (2011). Management From An Islamic Perspective. Edisi ke-2. Pearson Malaysia Sdn. Bhd., Selangor.
Malaysian Certified (2013). Dipetik dari http://www.malaysiancertified.com.my. Diakses pada 1 April 2013.
Pusat Zakat Melaka. (2012). Dipetik dari http://www.izakat.com. Dipetik pada 20 Disember 2012.
Laohavichien, T., Fredendall, L. D. & Cantrell, R. S. (2011). Leadership and Quality Management Practices in Thailand. International Journal of Operations and Production Management, 31(9-10): 1048-1070.
Lawler III, Mohrman & Ledford Jr. (1998). Strategies for High Performance Organizations: Employee Involvement, TQM, and Reengineering Programs in Fortune 1000 Companies. Jossey-Bass, San Francisco, CA, USA.
Long, A. A. (2008). Islamic Quality Management System MS 1900. Kertas kerja yang dibentangkan di seminar ‘National Conference on Quality Management System MS 1900 from Islamic perspective: An Introduction’ di Shah Alam, Malaysia. Pada 25 November.
Manual MS 1900 (2005). MS 1900 Requirements. Standard of Industrial Research Institute of Malaysia (SIRIM) Limited, Kuala Lumpur, Malaysia.
Mawddur Rahman & Muhammad al-Buraey. (1992). An Islamic Perspective of Organization Controls and Performance Evaluation. The American Journal of Islamic Social Sciences, Winter, 9(4).
Mohd. Affandi Hassan. (1985). Pengurusan, Pentadbiran dan Kepemimpinan dalam Pembinaan Tamadun Manusia. Kertas kerja yang dibentangkan di Seminar Pentadbiran Islam Peringkat Kebangsaan, UKM, Bangi, Selangor. Pada 9-10 Mac.
Ebrahimpour, M. & Withers, B. E. (1992). Employee Involvement in Quality Improvement: A Comparison of American and Japanese Manufacturing Firms Operating in the US. Engineering Management, 39(2): 142-148.
Ensiklopedia Islam. (1998). Jld. 5. Malaysian Encyclopedia Research Center Bhd., Kuala Lumpur, Malaysia.
Flynn, B. B. & Saladin, B. (2001). Further Evidence on the Validity of the Theoretical Models Underlying the Baldridge Criteria. Journal of Operations Management, 19(6): 617-652.
Fotopoulos, C. B. & Psomas, E. L. (2009). The Impact of "Soft” and "Hard” TQM Elements on Quality Management Results. International Journal of Quality & Reliability Management, 26(2): 150-163.
Gadenne, D. & Sharma B. (2009). An Investigation of the Hard and Soft Quality Management Factors of Australia SMEs and Their Association with Firm Performance. International Journal of Quality & Reliability Management, 26(9): 865-880.
Hasan Al-Banna Mohamed, Ab. Mumin Abd. Ghani & Siti Arni Basir (2011a). Panduan Al-Quran dan Integrasi Ilmu Saintifik Ke Arah Pemantapan Sistem Pengurusan Berkualiti. Prosiding International Seminar on Wahyu Asas Tamadun 2 (SWAT 2011). Anjuran: Fakulti Pengajian Quran dan Sunnah, USIM di Dewan Kuliah Utama, Fakulti Pengajian Quran dan Sunnah, USIM, Nilai, Negeri Sembilan. Pada 21-22 September.
Hasan Al-Banna Mohamed, Ab. Mumin Abd. Ghani & Siti Arni Basir (2011b). Pemantapan Sistem Pengurusan Islam Berkualiti Melalui Konsep Tawhidi, Budaya Itqaan dan Nilai Ihsan. Prosiding World Congress on Islamic Systems 2011 (World-ISLAM 2011). Anjuran: Ikatan Ilmuan Nasional Malaysia di Hotel Holiday Villa & Suites, Subang, Selangor. Pada 28-30 November.
Hedayat Kargar Shouroki. (2007). Looking For An Islamic Approach to Service Quality via Excellence Management in Public Sector. Kertas kerja yang dibentangkan di Seminar EROPA 2007: Service Quality in Public Sector: An Outcome-Based Approach di Tehran, Iran. Pada 18-22 November.
Hoppock. (1935). Job Satisfaction, New York: Harper and Brother. Dalam Lai, H. H. (2011). The Influence of Compensation System Design on Employee Satisfaction. African Journal of Business Management, 5(26): 10718-10723.
Ibn Taymiyyah. (1995). Siasah As-Syar’iyah: Etika Politik Islam. Terjemahan Rofi Munawwar. Penerbit Risalah Gusti, Surabaya, Indonesia.
Ilhaamie Abdul Ghani Azmi (2002). Pengurusan Kualiti Menyeluruh (TQM): Satu Perbandingan Antara Prinsip Konvensional dan Islam. Jurnal Syariah, 10(2): 67-86.
Jabnoun, N. (1994). Islam and Management. Institut Kajian Dasar, Kuala Lumpur.
Jun, M. & Cai, S. H. (2010). Examining the Relationships between Internal Service Quality and Its Dimensions, and Internal Customer Satisfaction. Total Quality Management & Business Excellence, 21(2): 205-223.
Kaluarachchi, K. A. S. P. (2010). Organizational Culture and Total Quality Management Practices: A Sri Lankan Case. The TQM Magazine, 22(1): 41-55.
Kaynak, H. (2003). The Relationship Between Total Quality Management Practices and Their Effects on Firm Performance. Journal of Operations Management, 21: 405-435.
Khaliq, A. & Fontaine, R. (2011). Management From An Islamic Perspective. Edisi ke-2. Pearson Malaysia Sdn. Bhd., Selangor.
Malaysian Certified (2013). Dipetik dari http://www.malaysiancertified.com.my. Diakses pada 1 April 2013.
Pusat Zakat Melaka. (2012). Dipetik dari http://www.izakat.com. Dipetik pada 20 Disember 2012.
Laohavichien, T., Fredendall, L. D. & Cantrell, R. S. (2011). Leadership and Quality Management Practices in Thailand. International Journal of Operations and Production Management, 31(9-10): 1048-1070.
Lawler III, Mohrman & Ledford Jr. (1998). Strategies for High Performance Organizations: Employee Involvement, TQM, and Reengineering Programs in Fortune 1000 Companies. Jossey-Bass, San Francisco, CA, USA.
Long, A. A. (2008). Islamic Quality Management System MS 1900. Kertas kerja yang dibentangkan di seminar ‘National Conference on Quality Management System MS 1900 from Islamic perspective: An Introduction’ di Shah Alam, Malaysia. Pada 25 November.
Manual MS 1900 (2005). MS 1900 Requirements. Standard of Industrial Research Institute of Malaysia (SIRIM) Limited, Kuala Lumpur, Malaysia.
Mawddur Rahman & Muhammad al-Buraey. (1992). An Islamic Perspective of Organization Controls and Performance Evaluation. The American Journal of Islamic Social Sciences, Winter, 9(4).
Mohd. Affandi Hassan. (1985). Pengurusan, Pentadbiran dan Kepemimpinan dalam Pembinaan Tamadun Manusia. Kertas kerja yang dibentangkan di Seminar Pentadbiran Islam Peringkat Kebangsaan, UKM, Bangi, Selangor. Pada 9-10 Mac.
Mohd. Affandi Hassan. (1992). The Tawhidic Approach in Management and Public Administration: Concepts, Pronciples and Alternative Model. National Institute of Public Administration, Malaysia (INTAN), Kuala Lumpur, Malaysia.
Muhammad al-Buraey. (1985). Administrative Development: An Islamic Perspective. Keagan Paul International, London, United Kingdom.
Muhammad Fuad Abdul Baqi (1945). Mu’jam al-Mufahras li Alfaz Al-Quran al-Karim. Dar wa Matabi’ al-Sya’bi, Kaherah, Mesir.
Mumtaz Begam, A. K., Norzaini, A. & Mohammed Saini, I. (2010). Pengaruh Integriti Kepimpinan Terhadap Pelaksanaan Pengurusan Kualiti Menyeluruh di Institusi Pendidikan Tinggi MARA. Akademika, 78(Jan-April): 67-75.
Nik Mustapha, N. H. (2003). Pengurusan dari Perspektif Islam. Kertas seminar yang dibentangkan dalam Muzakarah Pakar Piawaian Pengurusan Dari Perspektif Islam di Dewan Besar Institut Kefahaman Islam Malaysia (IKIM), Kuala Lumpur. Pada 14-15 Januari.
Noralai, I. & Norhasni, Z. (2010). Tinjauan Faktor-Faktor yang Mempengaruhi Komitmen Pekerja Terhadap Organisasi. Dinamika Sosial Ekonomi, 6(1): 1-16.
Ooi, K. B., Bakar, N. A., Arumugam, V., Vellapan, L. & Loke, A. K. Y. (2007). Does TQM Influence Employees’ Job Satisfaction? An Empirical Case Analysis. International Journal of Quality & Reliability Management, 24(1): 62-77.
Panel Akademi Pengurusan YaPEIM (2010). Pengurusan Islami: Menghayati Prinsip dan Nilai Qurani. Akademi Pengurusan YaPEIM, Kuala Lumpur, Malaysia.
Rodriguez-Anton, J. M. & Alonso-Almeida, M. M. (2011). Quality Certification Systems and Their Impact on Employee Satisfaction in Services with High Levels of Customer Contact. Total Quality Management & Business Excellence, 22(2): 145-157.
Sadeq, A. H. M. & Ahmad, A. K. (2004). Quality Management: Islamic Perspectives. Islamic Foundation, Bangladesh.
Shaharom TM, S. (1999). Pengurusan Islam dan Pembangunan Manusia. Thinker’s Library Sdn. Bhd., Selangor, Malaysia.
Sidek Baba. (2012). Pengurusan Islami: Aplikasi Ihsan dan Insan. Techknowlogic Trading Sdn. Bhd., Kuala Lumpur, Malaysia.
Siti Arni, B., Bharudin C. P., & Raja Hisyamudin R. S. (2010). Suntikan Nilai-Nilai Islam ke atas Perlaksanaan Penambahbaikan Berterusan dalam Konteks Sistem Pengurusan Kualiti (SPK) ISO 9000. Jurnal Syariah, 18(1): 91-122.
Siti Arni, B., & Ilhaamie, A. G. A. (2011). Malaysian Islamic Quality Management System MS 1900 From An Islamic Perspective: An Implementation Model. Shariah Journal, 19(2): 85-106.
Syed Azauddin, S. B. (2005). Alternative Quality Management Standards: Islamic Perspective. Utusan Publication & Distribution Sdn. Bhd., Kuala Lumpur, Malaysia.
Syed Othman alHabshi. (1994). Islamic Values and Management. Institut Kefahaman Islam Malaysia (IKIM), Kuala Lumpur, Malaysia.
Syed Othman alHabshi. (1998). Management Ethics. Dalam Syed Othman alHabshi et al. (ed.). Islamic Management for Excellence – Revitalizing People for the Future. Institut Perkembangan Minda, Kuala Lumpur, Malaysia
Ur-Rahman, S. & Bullock, P. (2005). Soft TQM, Hard TQM, and Organisational Performance Relationships: An Empirical Investigation. Omega, 33(1): 73-83.
Muhammad al-Buraey. (1985). Administrative Development: An Islamic Perspective. Keagan Paul International, London, United Kingdom.
Muhammad Fuad Abdul Baqi (1945). Mu’jam al-Mufahras li Alfaz Al-Quran al-Karim. Dar wa Matabi’ al-Sya’bi, Kaherah, Mesir.
Mumtaz Begam, A. K., Norzaini, A. & Mohammed Saini, I. (2010). Pengaruh Integriti Kepimpinan Terhadap Pelaksanaan Pengurusan Kualiti Menyeluruh di Institusi Pendidikan Tinggi MARA. Akademika, 78(Jan-April): 67-75.
Nik Mustapha, N. H. (2003). Pengurusan dari Perspektif Islam. Kertas seminar yang dibentangkan dalam Muzakarah Pakar Piawaian Pengurusan Dari Perspektif Islam di Dewan Besar Institut Kefahaman Islam Malaysia (IKIM), Kuala Lumpur. Pada 14-15 Januari.
Noralai, I. & Norhasni, Z. (2010). Tinjauan Faktor-Faktor yang Mempengaruhi Komitmen Pekerja Terhadap Organisasi. Dinamika Sosial Ekonomi, 6(1): 1-16.
Ooi, K. B., Bakar, N. A., Arumugam, V., Vellapan, L. & Loke, A. K. Y. (2007). Does TQM Influence Employees’ Job Satisfaction? An Empirical Case Analysis. International Journal of Quality & Reliability Management, 24(1): 62-77.
Panel Akademi Pengurusan YaPEIM (2010). Pengurusan Islami: Menghayati Prinsip dan Nilai Qurani. Akademi Pengurusan YaPEIM, Kuala Lumpur, Malaysia.
Rodriguez-Anton, J. M. & Alonso-Almeida, M. M. (2011). Quality Certification Systems and Their Impact on Employee Satisfaction in Services with High Levels of Customer Contact. Total Quality Management & Business Excellence, 22(2): 145-157.
Sadeq, A. H. M. & Ahmad, A. K. (2004). Quality Management: Islamic Perspectives. Islamic Foundation, Bangladesh.
Shaharom TM, S. (1999). Pengurusan Islam dan Pembangunan Manusia. Thinker’s Library Sdn. Bhd., Selangor, Malaysia.
Sidek Baba. (2012). Pengurusan Islami: Aplikasi Ihsan dan Insan. Techknowlogic Trading Sdn. Bhd., Kuala Lumpur, Malaysia.
Siti Arni, B., Bharudin C. P., & Raja Hisyamudin R. S. (2010). Suntikan Nilai-Nilai Islam ke atas Perlaksanaan Penambahbaikan Berterusan dalam Konteks Sistem Pengurusan Kualiti (SPK) ISO 9000. Jurnal Syariah, 18(1): 91-122.
Siti Arni, B., & Ilhaamie, A. G. A. (2011). Malaysian Islamic Quality Management System MS 1900 From An Islamic Perspective: An Implementation Model. Shariah Journal, 19(2): 85-106.
Syed Azauddin, S. B. (2005). Alternative Quality Management Standards: Islamic Perspective. Utusan Publication & Distribution Sdn. Bhd., Kuala Lumpur, Malaysia.
Syed Othman alHabshi. (1994). Islamic Values and Management. Institut Kefahaman Islam Malaysia (IKIM), Kuala Lumpur, Malaysia.
Syed Othman alHabshi. (1998). Management Ethics. Dalam Syed Othman alHabshi et al. (ed.). Islamic Management for Excellence – Revitalizing People for the Future. Institut Perkembangan Minda, Kuala Lumpur, Malaysia
Ur-Rahman, S. & Bullock, P. (2005). Soft TQM, Hard TQM, and Organisational Performance Relationships: An Empirical Investigation. Omega, 33(1): 73-83.